When the cart timer expires

A cart countdown is the only type whose ending can change the shopper’s cart. The Action after time expired setting, on the Display tab, decides what happens.

Action after time expired, on the Display tab of a cart countdown.

The three options

Option	What happens at zero
Go to the homepage without clearing cart	The shopper is sent to your home page. Their cart is untouched
Hide the message and do nothing	The countdown disappears. Nothing else changes
Clear the cart and redirect to	The cart is emptied and the shopper is sent to a URL you choose

Go to the homepage without clearing cart

The default. When the timer runs out, the shopper is moved to your home page, but everything they added is still in the cart.

It interrupts without costing them anything, which is the balance most stores want. The interruption is still real, though — a shopper who stepped away mid-checkout comes back to a different page than the one they left.

Hide the message and do nothing

The timer disappears and the shopper carries on exactly where they were.

This is the gentlest option and the one to pick if you’re unsure. The countdown does its job while it’s running — a visible clock next to the checkout button — and simply stops when it’s done, with no page change and nothing lost.

Clear the cart and redirect to

The cart is emptied and the shopper is sent to the URL you enter. Leave the URL field empty and they stay on the page they’re on, with an empty cart.

Danger

This deletes the shopper’s cart. Someone who left a tab open over lunch comes back to find their selections gone, with no way to recover them. Every item has to be found and added again — which, for a large cart, is the point at which many shoppers leave instead.

Use it only when the empty cart reflects something real — a genuine reservation system where holding stock any longer would be wrong — and make sure your message says so plainly before it happens.

Choosing

Your goal	Use
Nudge shoppers without risk	Hide the message and do nothing
Interrupt, but keep the cart safe	Go to the homepage without clearing cart
Genuinely release a reservation	Clear the cart and redirect to

Match your message to the action

The message and the action are set in different tabs, which makes them easy to leave out of step. The default message says “Your cart will be lost” — true only with the clearing action, and a broken promise with either of the others.

Action	A message that matches
Hide the message and do nothing	Complete your order within {timer}
Go to the homepage without clearing cart	Finishing up? You have {timer} left
Clear the cart and redirect to	🔥 Hurry up! Your cart will be lost in {timer} !!

Test it before you rely on it

Set the duration to a minute or two in a draft, add something to your cart in a private browser window, and watch the timer run out. Whichever action you chose, you should see exactly what a shopper would.

Put the real duration back before saving it as Active.

Next steps

• Create a cart countdown
• Cart countdown overview
• Manage countdowns
• FAQ